Banking Operations Strategy: A Proposed Configuration

The concern about the service management in general and service operations management in particular emerged in the 1970s and beyond, as a result of extraordinary role the service sector is played in production; the percentage of service sector contribution in GDP in the developed countries in 2003 reached 70% (Australia 67.5%, France 66.2%, Japan 69.6% and Germany 70.1%. So the academic contribution of operations management has been directed toward service, and the service operations management emerged as a field of study, despite this academic direction, the majority of academic contributions is still manufacturing oriented; the percentage of published articles of service operations management in ten Journals is 7.5% over the period (1997-2002); accordingly the challenge is still exist to develop the field of service operations management, both form research and teaching perspective.

Dr. Yazan Khalid Abed-Allah Migdadi is an Assistant professor of operations management at business department, Yarmouk University, Jordan. He was awarded Ph.D. in operations strategy from Bradford University, UK, also awarded BA and MBA from Yarmouk University, Jordan.